1Introduction
Welcome to The House of Vision ("we," "our," "us"), an online bookstore offering titles including Am I A Great Doctor? and Khan Aur Khwab by Dr. Shahzad Younas.
This Privacy Policy explains your rights and choices regarding your personal data, in line with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the data-handling requirements of advertising platforms such as Meta (Facebook/Instagram) and Google.
By using our website, you agree to the collection and use of information as described here.
2Information We Collect
a) Information you provide directly
- Name, email address, phone number, and shipping/billing address
- Order details, purchase history, and payment confirmation data
- Newsletter subscription email
- Messages sent via our Contact form
- Account details, if you register on our site
b) Information collected automatically
- IP address, browser type, device, and operating system
- Pages visited, time on site, and referral source
- Cookies and similar tracking technologies
c) Payment information
Payments are processed securely via our checkout and third-party payment gateways. We do not store full card numbers, CVV, or banking credentials on our servers.
3How We Use Your Information
| Purpose | Details |
|---|
| Order fulfilment | Processing, packaging, and shipping your book orders worldwide |
| Customer support | Responding to inquiries and delivery issues |
| Communication | Order confirmations, shipping updates, and (with consent) newsletters |
| Marketing & advertising | Personalized ads via Meta and Google, and measuring their performance |
| Site improvement | Analyzing traffic to improve performance and experience |
| Legal compliance | Meeting tax, accounting, and legal obligations |
4Sharing of Information
We never sell your personal information. We share data only with trusted partners needed to run our business:
- Payment processors to complete transactions securely
- Shipping & courier partners for domestic and international delivery
- Meta Platforms, Inc. — via the Meta/Facebook Pixel, for ad measurement
- Google LLC — via Google Analytics and Google Ads, for analytics and remarketing
- Email service providers for newsletter delivery
- Legal authorities, where required by law
5Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, remember your cart, and deliver relevant advertising.
Essential Cookies
Analytics Cookies
Advertising Cookies (Meta Pixel)
Preference CookiesYou can manage or disable cookies via your browser settings anytime. Disabling essential cookies may affect checkout functionality.
6Data Retention
We keep personal data only as long as necessary — order records for accounting purposes (typically up to 6 years), and marketing data until you opt out or request deletion.
7Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion ("right to be forgotten")
- Object to or restrict processing, including marketing
- Withdraw consent at any time (e.g., unsubscribe)
- Request a portable copy of your data
- Lodge a complaint with your local data protection authority
8International Data Transfers
Since we ship worldwide, your data may be processed in countries outside your residence. We take reasonable steps to keep it protected under applicable laws.
9Children's Privacy
Our website is not directed at children under 13 (or 16 where applicable). We do not knowingly collect data from children. Contact us if you believe we have.
10Data Security
We use SSL encryption, secure hosting, and restricted access controls to protect your data. No internet transmission is 100% secure, but we work hard to keep your information safe.
11Changes to This Policy
We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.
